* All tours must be completed within 15 days of your first visit (1 tour per day). Departures from Monday to Saturday from 7:00 to 9:00 am (depending on hotel). The exact pick up details will be confirmed during the purchase process. **Some restrictions may apply. Children under 12 years old pay 50% of the adult price. Children from 0 to 4 years old are always free!. Children under 12 years old but taller than 55" then proof of age will be required.

Customer Service / Sales: Cancún: +52 (998) 251-6560 / Playa Del Carmen: +52 (984) 147-6560 México: 01-800-212-8951 / USA-CAN (toll free) 1-888-XCARET1 Monday to Friday from 7:00 a.m. to 7:00 p.m. Saturday and Sunday from 9:00 a.m. to 5:00 p.m.
e.mail: customerservice@experienciasxcaret.com.mx